Frequently Asked Questions

What are your dispatch times?

Orders placed before [15:00PM GMT] are typically dispatched the same working day. Orders placed after this time will be dispatched on the next working day.

Do you provide Certificates of Analysis (COAs)?

Yes. All products supplied by Sterling Prime are third-party tested, and Certificates of Analysis are available for quality assurance and research verification.

How will my order be packaged?

All orders are packaged discreetly and securely to protect product integrity during transit.

What shipping methods do you offer?

We currently offer Royal Mail tracked delivery options, allowing you to monitor your order from dispatch through to delivery.

Do you offer bundle discounts?

Yes. Selected products may be available in multi-vial bundles offering greater value for larger research requirements.

How can I find out more about a specific compound?

Visit our Research Hub, where you'll find beginner-friendly educational articles covering many of the compounds we supply.

What if a product is out of stock?

If a product is unavailable, you can sign up to receive stock notifications and be among the first to know when it returns.

How can I contact Sterling Prime?

If you have any questions, please use our Contact Us page and a member of the team will respond as soon as possible.

Interested in future product launches?

Join the Sterling Prime newsletter to be the first to know when new research compounds become available.

Why choose Sterling Prime?

At Sterling Prime, we focus on three core principles:

• Precision – Carefully sourced research compounds.
• Purity – Third-party tested products with COAs available.
• Consistency – Professional service, premium packaging, and reliable dispatch.