Thank you for choosing Sterling Prime Peptides. We aim to provide a reliable and transparent delivery experience. This Shipping Policy explains how orders are processed, dispatched and delivered.

Order Processing

Orders are processed Monday to Friday, excluding UK public holidays.

Where orders are accepted, we aim to process and dispatch them within 1–2 business days following payment confirmation.

Orders received during weekends or public holidays will generally be processed on the next working day.

Processing times may vary during busy periods or where additional order checks are required.

Shipping Locations

We only accept orders for goods that we are legally permitted to supply and deliver to the relevant destination.

We reserve the right to decline or cancel an order where supply or delivery would not be lawful. Any cancellation and refund will be handled in accordance with applicable consumer protection legislation.

Delivery Times

Estimated delivery times depend on the destination, delivery service and courier operating conditions.

Deliveries may occasionally be affected by circumstances outside our control, including adverse weather, public holidays, service disruption and unusually busy periods.

Where a delay occurs, we will endeavour to keep customers informed.

Shipping Fees

Any applicable delivery charges will be displayed before an order is completed.

Charges may vary depending on the delivery destination and available delivery service.

Tracking Information

Where tracking is available, tracking details will be provided following dispatch.

Customers can use these details to monitor the progress of their delivery.

Lost, Damaged or Delayed Deliveries

If an order appears to be delayed, lost or damaged, please contact us so that we can investigate.

We will work with the relevant delivery provider where necessary to establish what has happened and identify an appropriate resolution.

Your statutory consumer rights remain unaffected. Responsibility for delivery remains subject to applicable consumer protection legislation.

Incorrect Shipping Information

Customers should check that their delivery information is accurate before completing an order.

If you notice an error, please contact us as soon as possible.

Where an order has already been dispatched, changes to the delivery address may not be possible.

Restricted Goods and Destinations

Certain goods may be subject to legal, regulatory or geographical restrictions.

We will not knowingly accept orders where supply or delivery would breach applicable laws or regulations.

Contact

For shipping enquiries, delivery updates or assistance with an existing order, please contact us through our Contact Us page.

Please include your order reference where applicable.

Sterling Prime Peptides
Research. Precision. Quality.