At Sterling Prime Peptides, we strive to provide high-quality research products alongside a reliable and professional customer experience. Please review the following policy carefully before placing an order.

Return Eligibility

Due to the nature of our products, returns are only accepted for items that remain unopened, unused, and in their original condition. To qualify for a return, requests must be submitted within 7 days of delivery.

Returns may be considered where:

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  An incorrect item was received
  
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  The product arrived damaged or faulty
  
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  The item remains sealed and unused in its original packaging
  

Products that have been opened, used, tampered with, or improperly stored are not eligible for return or refund.

Damaged or Incorrect Orders

If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible through our Contact Page with clear photographic evidence of the issue. Once reviewed, we may offer a replacement, store credit, or refund where appropriate.

Return Authorisation

All returns must be approved by Sterling Prime Peptides prior to being sent back. Returns submitted without prior authorisation may be refused. Approved items should be packaged securely to prevent damage during transit.

Refunds

Refunds are processed once returned goods have been received and inspected. Approved refunds will be issued to the original payment method used at checkout. Processing times may vary depending on your payment provider or banking institution.

Non-Refundable Items

We are unable to offer refunds or returns for:

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  Opened or used products
  
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  Products damaged after delivery
  
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  Orders placed with incorrect shipping details supplied by the customer
  
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  Parcels delayed, seized, or refused by customs authorities
  

Shipping Costs

Shipping charges are non-refundable unless the error was caused directly by Sterling Prime Peptides.

Order Cancellations

Orders may only be cancelled prior to dispatch. Once an order has been shipped, cancellations can no longer be processed.

Contact Us

For any questions regarding your order, returns, or refunds, please contact our team directly through the Contact Page and we will aim to assist you as quickly as possible.