Thank you for choosing Sterling Prime Peptides. We aim to provide a professional customer experience and handle all enquiries regarding returns, refunds and order issues fairly and transparently.

Please review the following policy before placing an order.

Eligibility for Returns

Due to the nature of certain products, we may restrict returns where items have been opened, used or are unsuitable for resale.

Where a return is accepted, items should generally:

• Be in their original condition and packaging.

• Be unused and unopened, where applicable.

• Be accompanied by proof of purchase.

• Be reported within a reasonable period following delivery.

Any applicable statutory consumer rights remain unaffected by this policy.

Damaged, Faulty or Incorrect Items

If an item arrives damaged, faulty or differs from your order, please contact us as soon as possible.

Where possible, include supporting photographs and your order reference so that we can investigate the issue.

We will assess the circumstances and provide an appropriate resolution in accordance with applicable consumer protection legislation.

Return Process

Please contact us before sending any item back so that we can provide the appropriate return instructions.

Returns should be securely packaged to prevent further damage during transit.

Please do not send items to an address without receiving return authorisation.

Refunds

Where a refund is approved, it will normally be issued using the original payment method.

Refund processing times may vary depending on your payment provider or bank.

Any refund will be handled in accordance with applicable consumer protection legislation.

Items That May Not Be Eligible for Return

Due to product safety, hygiene and storage considerations, certain items may not be suitable for return once opened or used.

This does not affect any statutory rights you may have in relation to faulty, misdescribed or incorrectly supplied goods.

Shipping Costs

Where a return is requested because an item is faulty, damaged or incorrectly supplied, we will deal with reasonable return costs in accordance with applicable consumer law.

For other permitted returns, responsibility for return shipping costs will be confirmed when the return is authorised.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Where an order has not yet been dispatched, we will consider the cancellation request.

Your statutory cancellation rights, where applicable, remain unaffected.

Contact

If you have questions about an order, return or refund, please contact us through our Contact Us page.

Please include your order reference so that we can assist you efficiently.

Sterling Prime Peptides
Research. Precision. Quality.